====== Regain access to a XC3/XD3 device ======

<WRAP center round info 80%>
**Note**\\  This document only applies to XC3/XD3 devices running firmware version 10 or newer. 
</WRAP>

In case you lost access to your XC3/XD3 core device, you can perform a reset. You may have lost access due to:

  * Network settings misconfiguration
  * Network service misconfiguration
  * Lost admin password

<WRAP center round tip 80%>
**Tip**\\  In case you still have network access to your XC3/XD3 core device and only lost the admin password, follow [[x3:reset-password]].
</WRAP>

<WRAP center round info 80%>
**Note**\\  The following steps will only reset the admin password and network settings of the core device. Everything else, like Toolbox configuration or stored snapshots, will not be touched.
</WRAP>

To reset network settings and admin password on XC3 and XD3 core devices:

==== 1. Locate the FCT key ====

The ''FCT'' key is always located on the rear of the devices.

[{{:x3:52-7520_fct-key.jpeg?700|//Location of the FCT key on 52-7520 XC3 cores//}}]

[{{:x3:52-7550_fct-key.jpeg?700|//Location of the FCT key on 52-7550 XD3 cores//}}]

==== 2. Press and hold the FCT key ====

Press and hold the ''FCT'' key **__for at least 20 seconds__.**

<WRAP center round important 80%>
**Important**\\  When pressing ''FCT'' key you should feel only a slight resistance. Do not press the ''FCT'' key too hard to avoid physical damage. 
</WRAP>

<WRAP center round tip 80%>
**Tip**\\  To press the ''FCT'' key, a pin tool is required. Alternatively, you can use a straightened paper clip.
</WRAP>


==== 3. Setup a new admin user and set network settings ====

After a successful reset, network settings and admin password are reset to factory defaults. To continue, follow [[x3:getting_started]].