Update within Firmware 9.0

Follow these steps for a firmware update:

  1. Download the current, related versions of Toolbox9 and firmware (*.fw9) from the update section of support.dhd.audio (Login required)
  2. Replace your old Toolbox9.exe by the new version.
  3. Start Toolbox9, make sure you are connected to the system, which will be updated.
  4. Open your configuration file from your hard disk and save it under a new name. That way you have a backup of the old configuration file.
  5. Start the update process with Toolbox9 > Maintenance Window > Update > Device Firmware. In the opening dialogue, select the update file you have downloaded.
  6. After updating the system successfully, Toolbox9 proposes to restart the system or not. Without an immediate restart, the system will run with the old firmware until the next restart is done.
  7. Send your configuration file to the device

During an update process, we recommend not to press any button on the console.

Update Firmware 8.2 to Firmware 9.0

Warning
Before updating, make sure to check if your hardware is still supported in version 9.x. See Toolbox9 upgrade instructions.

Follow these steps for a firmware update:

  1. Download the current, related versions 9.0 of Toolbox8 and firmware (*.fw9) from the update section of support.dhd.audio (Login required)
  2. Replace your old Toolbox8.exe by the new Toolbox9.exe.
  3. Start Toolbox9, make sure you are connected to the system, which will be updated.
  4. Open your configuration file from your hard disk and save it under a new name. That way you have a backup of the old configuration file.
  5. Perform any changes on your configuration regarding hardware changes as described here and also check the Project Information Section for potential issues. We also suggest you to check your TFT views and all other points of the configuration where changes were neccessary and may have been performed automatically. You will not be able to send your configuration to the device if hardware configuration does not match the requirements.
  6. Start the update process with Toolbox9 > Maintenance Window > Update > Device Firmware. In the opening dialogue, select the update file you have downloaded.
  7. After updating the system successfully, Toolbox9 proposes to restart the system or not. Without an immediate restart, the system will run with the old firmware until the next restart is done.
  8. Send your configuration file to the device

During an update process, we recommend not to press any button on the console.

Update Firmware 8.1 to Firmware 8.2

Follow these steps for a firmware update:

  1. Download the current, related versions 8.2 of Toolbox8 and firmware (*.fw8) from the update section of support.dhd.audio (Login required)
  2. Replace your old Toolbox8.exe by the new version.
  3. Start Toolbox8, make sure you are connected to the system, which will be updated.
  4. Open your configuration file from your hard disk and save it under a new name. That way you have a backup of the old configuration file.
  5. Perform any changes on your configuration regarding hardware changes as described here and also check the Project Information Section for potential issues. You will not be able to send your configuration to the device if hardware configuration does not match the requirements.
  6. Start the update process with Toolbox8 > Maintenance Window > Update > Device Firmware. In the opening dialogue, select the update file you have downloaded.
  7. After updating the system successfully, Toolbox8 proposes to restart the system or not. Without an immediate restart, the system will run with the old firmware until the next restart is done.
  8. Send your configuration file to the device

During an update process, we recommend not to press any button on the console.

Update within Firmware 8.1 or 8.2

Follow these steps for a firmware update:

  1. Download the current, related versions of Toolbox8 and firmware (*.fw8) from the update section of support.dhd.audio (Login required)
  2. Replace your old Toolbox8.exe by the new version.
  3. Start Toolbox8, make sure you are connected to the system, which will be updated.
  4. Open your configuration file from your hard disk and save it under a new name. That way you have a backup of the old configuration file.
  5. Start the update process with Toolbox8 > Maintenance Window > Update > Device Firmware. In the opening dialogue, select the update file you have downloaded.
  6. After updating the system successfully, Toolbox8 proposes to restart the system or not. Without an immediate restart, the system will run with the old firmware until the next restart is done.
  7. Send your configuration file to the device

During an update process, we recommend not to press any button on the console.

Update within Firmware 7.4

Follow these steps for a firmware update:

  1. Download the current, related versions of Toolbox5 and firmware (*.fw6) from the update section of support.dhd.audio (Login required)
  2. Replace your old Toolbox5.exe by the new version.
  3. Start Toolbox5, make sure you are connected to the system, which will be updated.
  4. Open your configuration file from your hard disk and save it under a new name. That way you have a backup of the old configuration file.
  5. Start the update process with Toolbox8 > Maintenance Window > Update > Device Firmware. In the opening dialogue, select the update file you have downloaded.
  6. After updating the system successfully, Toolbox5 proposes to restart the system or not. Without an immediate restart, the system will run with the old firmware until the next restart is done.
  7. Send your configuration file to the device

During an update process, we recommend not to press any button on the console.

Update from Firmware 7 to Firmware 8

Warning
With Firmware version 8.x or higher, the hardware modules of the series RM4200D (DSP Frame and control modules), 52/XR (MADI Router), 52/MB (Stagebox) are not supported.

Warning
With firmware version 8.x or higher TFT Touch Displays with type RM420-015 and 52-4015A are not supported any more. They will not operate when they are connected to a core with firmware version 8.x or higher.

The TFT Displays 52-4015B, 52-4015C, 52-4017A, 52-4017B, 52-4018A are not affected. Their firmware will be automatically updated when connecting to a core with firmware 8.x.

Note
TFT displays with capacitive touch (glossy displays - 52-4018A, 52-4010A, 52-1156 (52/TX), 52-4510A) will use a new graphics design (like it is shown in the Toolbox TFT design). They will additionally support touch faders & touch encoders.

TFT displays with resistive touch (matte displays - 52-4015B, 52-4015C, 52-4017A, 52-4017B) will show the graphics design used in firmware versions 6.x or 7.x (dark blue background, etc.).

  1. Send an empty configuration with TB5-7-4-x into the device that should be updated.
  2. On this device, update the firmware to version 8.1.x - use Toolbox8 for the update process, because version 8 Firmware files have the file ending *.fw8!
  3. Confirm the update and restart the core. The Firmware 8.1.x starts up → DSP and Core Controller get their updates, also 52-4050 controller and TFTs.
  4. Now you can send the updated Config (see Import TB5 projects in TB8 for this device with Toolbox8.1.x → other components like I/O Modules or Concentrators (and then to that connected devices) get their updates.
  5. Check Mixer/Device/Config for correct function!