Load licenses into the device

Note
It could happen that the microSD serial number appears as a negative value with format S-xxxxxxxxx in the Maintenance window. This is caused by an error on the Maintenace webpage - the microSD card itself is not affected!
This issue “Maintenance Page: MicroSD Card Serial Number could appear as negative value” is fixed since the following firmware versions:

  • 8.1.44
  • 8.2.8

A firmware update is recommended in this case.

Since Toolbox v9.1 the DHD Communication Server (DHDCS) replaces the Maintenance Window. Licenses are delivered as vouchers that can be used in combination with Device Serial Numbers to create fixed licenses. DHDCS dows this automatically for you. If no internet connection can be established by DHDCS, a QR-Code is generated that refers to a manual generation process at license.dhd.audio.

Already generated fixed licenses can also be entered via the Add Device Licese window.

The following steps can be used for firmware licenses, PC software licenses or feature upgrade licenses.

  1. Connect your computer with the DHD device or the network containing the DHD devices.
  2. Open DHDCS. To do so, start e.g. Toolbox software and press F7 on the Keyboard. The DHD Communication Server opens.
  3. In the device list in the main window, select the device for which you would like to enter a license.
    DHDCS Main Window
  4. In the Device menu, click on Enter License. The Add Device License window opens.
  5. Enter the license code or voucher code into the text box and click Apply to Device.
    Add Device License Window

If the license code is correct, a Store License: OK window appears.

Success Window

If the license code is incorrect, a Store License: failed window appears. Check if you entered the correct license code.

If you entered a voucher code and an internet connection is not available, the page generates a QR code. The QR code refers to license.dhd.audio and can be clicked or scanned with the smartphone. Use this website to generated a license manually on any computer with internet connection. For generation you require your voucher code and the Serial Number Software- the microSD card serial number. The generated license can then be entered on the offline computer (Follow Steps 1-6 again).

QR code page if the computer has no internet connection.

Since TB8 v8.1.13 the licensing system is redesigned. Licenses are now delivered as vouchers that can be used in combination with Device Serial Numbers to create fixed licenses. TB8 does this automatically for you. If no internet connection can be established by TB8, a QR-Code is generated that refers to a manual generation process at license.dhd.audio.

Already generated fixed licenses can be also entered via the Add Device License window.

The following steps can be used for firmware licenses, PC software licenses or feature upgrade licenses.

  1. Connect the PC with the TB8 software to the Core.
  2. Open the TB8/TB5 Software. In the View menu, select Maintenance Window or press F7 on the Keyboard. The Maintenance Window opens.
  3. In the left part of the Maintenance Window, select the device for which you would like to enter a license.
    Maintenance Window
  4. In the Maintenance Windows, in the Device menu, click on Enter License. The Add Device License window opens.
  5. Enter the license code or voucher code into the text box and click Apply to Device.
    Add Device License Window
  6. If the license code is correct, a Store License: OK window appears.
    Success Window

If the license code is incorrect, a Store License: failed window appears. Check if you entered the correct license code.

If you entered a voucher code and an internet connection is not available, the page generates a QR code. The QR code refers to license.dhd.audio and can be clicked or scanned with the smartphone. Use this website to generated a license manually on any computer with internet connection. For generation you require your voucher code and the Serial Number Software- the microSD card serial number. The generated license can then be entered on the offline computer (Follow Steps 1-6 again).

QR code page if the computer has no internet connection.

The following steps can be used for firmware licenses, PC software licenses or feature upgrade licenses.

  1. Connect the PC with the TB8/TB5 software to the Core.
  2. Open the TB8/TB5 software. In the View menu, select Maintenance Window or press F7 on the Keyboard. The Maintenance Window opens.
  3. In the left part of the Maintenance Window, select the device for which you would like to enter a license.
    Maintenance Window
  4. In the Maintenance Windows, in the Device menu, click on Enter License. The Store License window opens.
    Store License Window
  5. Enter the license code into the text box and click OK. If the license code is correct, in the lower part of the Maintenance Window (the part that shows the log messages), license stored is shown for the corresponding device.

Note
A wrong license code will be ignored.

To check the validity of the license, see the Available licenses in the device section.